Privacy Policy

Your trust is our priority. Here's how we protect your data.

At Dil Ki Dukaan, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

Information We Collect

When you use our website, we may collect the following information:

Personal details: Name, phone number, email address, and shipping address.
Order-related details: Customization information including photos, names, text, and logos.
Payment-related information: Processed securely via third-party payment gateways (we do not store card details).
Website usage data: IP address, browser type, and pages visited to improve user experience.

How We Use Your Information

We use the collected information to:

Process and fulfill your orders efficiently.
Create and customize products exactly as per your request.
Communicate order updates, confirmations, and support responses.
Improve our website, services, and overall customer experience.
Fulfill legal or regulatory requirements, if applicable.

Data Protection & Security

Secure & Confidential

We implement appropriate security measures to protect your personal data.
Sensitive payment information is handled securely by trusted payment partners.
Your customization data (photos, designs) is used only for order fulfillment.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Information may be shared only with:

Courier & Logistics Partners: To ensure timely delivery of your products.
Payment Gateways: For secure transaction processing.
Legal Authorities: Only if required by law.

Cookies

Our website uses cookies to:

Enhance user experience.
Analyze website traffic.
Improve functionality.

You can disable cookies in your browser settings.

Data Retention

We retain personal information only as long as necessary to:

Complete orders.
Provide customer support.
Comply with legal obligations.

Your Rights & Updates

Your Rights: You have the right to request access to your personal information or request correction/deletion (subject to legal/operational requirements).

Changes to Policy: Dil Ki Dukan reserves the right to update this policy at any time. Changes will be posted here with immediate effect.