FAQs
Order, shipping, cancellations, and support—quick answers in one place.
How long does it take to dispatch my order?
Most customised orders are handed over for shipping within about 3+ working days (or as confirmed at the time of order).
Are there any hidden charges?
Product pages show final pricing clearly, and shipping/tax may be included depending on the item.
What if my delivery is delayed?
After dispatch, delivery timelines depend on the courier; we can help with tracking, but courier delays can happen.
What if I receive a broken/damaged product?
Please make an opening/unboxing video—this is required for damage-related return/support processing.
Can I cancel my order?
Cancellations are considered only if requested immediately after placing the order; once production/shipping starts, cancellation may not be possible.
Do you accept returns or exchanges?
For customised items, return/exchange is generally limited; we mainly support genuine defects/damage (with proof) or wrong items.
How do refunds work?
If a refund is approved, it is typically processed within about 3–5 days.
What if the product is not as expected?
Contact support promptly after delivery with photos/video and your order details; the team reviews the case and then confirms the next steps.